Reference

What You Agree to When You Use hbajiee

Access to hbajiee and use of your account wallet — including deposits via bKash, Nagad, or Rocket — is subject to these terms and depends on your local law and the eligible regions we serve.

Account eligibility by regionbKash, Nagad, Rocket wallet termsData handling and retentionAccount suspension conditions
hbajiee What You Agree to When You Use hbajiee
CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about how these terms apply to your account — including wallet eligibility, payment disputes, or account suspension — our support team handles legal and account queries through the channels below. Have your account ID and transaction reference ready when you write in.

Live Chat Open the chat widget from any page while logged in. Share your account ID and the specific clause or transaction you're querying for a faster response.
Email Support Send your legal query to our support address with your registered bKash, Nagad, or Rocket number included so we can match it to your wallet record.
Account Help Centre The Help Centre inside your account lists common legal scenarios — wallet disputes, data requests, account holds — with the exact steps to follow for each one.
HOW WE HANDLE THIS

Account Security, Data and Your Rights

These four areas cover what we do with your information, how your account stays secure, and how you can request changes or raise a concern about how your data is handled under these legal terms.

Data Retention

We keep account and transaction records for as long as required under applicable law. Wallet data — bKash, Nagad, Rocket records — is held for audit and dispute resolution purposes.

Cookies and Session Tracking

We use session cookies to keep your account active and analytics cookies to understand how pages are used. You can manage cookie preferences in your browser settings at any time.

Account Security Steps

Login uses OTP verification sent to your registered mobile number. Any change to your linked wallet — bKash, Nagad, Rocket — triggers a re-verification step before the new number is active.

Requesting Changes

To update personal data or request a copy of your account record, contact support via live chat or email with your account ID. We process verified requests within the timeline required by applicable law.

Common Legal Questions About Your Account

These cover the legal questions we hear most often — from account eligibility to data rights, wallet disputes, and what happens when terms change. If something isn't covered here, our support team handles it directly.

Yes. Account access depends on your local law and the eligible regions we serve. If your region is not supported, account registration and wallet funding will not be processed.

Any balance in your account wallet at the time of suspension is returned through the original payment channel — bKash, Nagad, or Rocket — after verification is complete.

Yes. Contact support via live chat or email with your account ID. We'll confirm your identity and provide your data record within the timeframe required under applicable law.

Go to the Help Centre inside your account, select 'Payment Dispute', and enter your Rocket transaction reference. Support will match it to our payment log and respond with a resolution.

We notify you via your registered contact when terms are updated. Continuing to use your account after the effective date means you accept the revised terms. The current version always applies.

Send a closure request through email support with your account ID. We close the account, settle any remaining wallet balance, and retain only the data we're legally required to keep.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.